Privacy Policy

1. Who we are

This website is operated by RENZ (Reliable Emirates Network Zone), located at Office # 301, B-Block, Business Village, Near Deira Clock Tower, Dubai, UAE (PO Box 231525). You can contact us at info@renz.ae.

2. Information we collect

When you use our enquiry forms, WhatsApp or phone we may collect your name, phone number, email address, the service you are interested in, your country of birth, your current country of residence, and any message or documents you choose to share.

We ask for your country of birth and country of residence because attestation, visa and typing requirements depend on them.

3. How we use it

We use your information to respond to enquiries, provide quotations and deliver services you request. We do not sell your personal data.

4. Sharing

To complete your request we may need to share documents and details with relevant government authorities, embassies, translators or licensing bodies. We only share what is necessary.

Messages sent through the website enquiry form are delivered to us by a trusted form-processing provider, which handles them only to pass them on to us. Enquiries started with the WhatsApp button are handled by WhatsApp under its own privacy policy.

5. Storage and security

We take reasonable technical and organisational measures to protect your information and keep it only as long as needed for the purpose collected or as required by law.

6. Cookies

This website stores your light/dark theme preference in your browser. It does not use advertising cookies.

7. Your rights

You may ask us to access, correct or delete your personal data, subject to applicable UAE law. Contact us at info@renz.ae.

8. Changes

We may update this policy from time to time. The latest version is always published on this page.