Terms & Conditions

1. About these terms

By using this website or our services you agree to these terms.

2. Our role

RENZ is a private services company. We are not a government entity. We assist clients in preparing and submitting documents and applications to the relevant authorities. Decisions on approvals rest with those authorities.

3. Quotations and fees

Quotations state our service fee and, where applicable, estimated government and third-party fees separately. Fees may change if authorities change their requirements or charges. Work begins once a quotation is accepted.

4. Client responsibilities

You must provide accurate, complete and genuine documents. We may decline or stop work if documents appear false or misleading.

5. Timelines

Timelines are estimates. Processing times depend on authorities, embassies and other third parties, and are not guaranteed.

6. Liability

To the extent permitted by law, RENZ is not liable for delays or refusals caused by authorities or third parties, or for losses resulting from incorrect information supplied by the client.

7. Governing law

These terms are governed by the laws of the United Arab Emirates.